Version 1.0 · 15 August 2026
1. Who you are contracting with
BookKept is provided by COM Computing Limited, a company registered in the Isle of Man, registered office 37 York Road, Douglas, Isle of Man IM2 3AY ("we", "us"). "You" means the company that subscribes. These terms are for businesses. We do not contract with consumers.
2. What the subscription is
A right to use the hosted BookKept service for your own agency's business, for as long as you pay for it. We host it, run it, back it up and keep it working. You do not receive a copy of the software and nothing here transfers ownership of it.
The service is provided as it stands at the time you use it. We add to it and change it. We will not remove a capability you are actively relying on without telling you first.
3. What you are responsible for
Three things, and they matter more here than in most software:
- The accuracy of what you put in. BookKept records what you tell it and shows you what is missing. It cannot know whether a right-to-work check was performed properly, whether an umbrella actually paid the PAYE it collected, or whether a rate is the rate you agreed.
- Your own compliance. The service helps you evidence obligations. It does not discharge them. You remain the party the regulator asks.
- Your accounts and keys. Sign-in credentials, integration keys and connection secrets are yours to protect. Anything done with a live credential is treated as done by you.
4. What we are responsible for
- Running the service with reasonable skill and care.
- Keeping your data separated from every other customer's, and secured as described in the privacy notice and the data processing agreement.
- Telling you promptly if we become aware of a security breach affecting your data.
- Giving your data back, in a documented format, whenever you ask.
We do not promise the service will be uninterrupted or error free. We do not offer a contractual uptime guarantee at this stage, and we would rather say so than publish one we have not yet earned the operational history to stand behind.
5. What BookKept deliberately does not do
It is not legal, tax or accountancy advice. The guides on this site describe the law as we read it, with sources cited, and are not a substitute for your own advisers.
6. Fees
Fees, the billing period and any discount are set out in your order. Unless your order says otherwise, fees are payable in advance, exclusive of VAT or equivalent, and non-refundable for a period already begun. We will give at least 30 days' notice before a price change takes effect, and a change never applies to a period you have already paid for.
7. Your data
Your data stays yours. We process it only to provide the service and only on your instructions. The detail is in the data processing agreement, which forms part of these terms and which you should read before signing anything.
We do not sell your data, we do not use it to train models, and we do not use one customer's records to serve another.
8. Ending it
You can stop at any time, effective at the end of the period you have paid for. We can end it on 30 days' notice, or immediately if you do not pay after being asked, or if you use the service unlawfully.
On the way out you get an offboarding bundle: your whole tenant in the importer's own format, with the documents and the audit chain, and the round trip is verified. That exists because your data being portable should be a property of the system rather than a favour. We then delete what remains within 90 days, except anything we are required to keep.
9. Liability
Neither side excludes liability for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability in any 12-month period is limited to the fees you paid us in that period, and we are not liable for lost profits, lost business or indirect loss.
Said plainly, because a compliance product should be honest about this: if a regulator penalises you, that penalty is yours. We can be liable for failing to run the service properly. We cannot be liable for the underlying obligation, which was always yours.
10. Confidentiality
Each side keeps the other's confidential information confidential and uses it only for the purpose it was shared. This does not cover information already public, independently developed, or required to be disclosed by law.
11. Changes to these terms
We may change these terms on 30 days' notice. If a change materially disadvantages you, you may end the subscription before it takes effect and we will refund the unused part of any period you have paid for.
12. Law
These terms are governed by the law of the Isle of Man, and the courts of the Isle of Man have exclusive jurisdiction. This does not affect your statutory rights under data protection law, which are dealt with in the data processing agreement.
13. Contact
Questions about these terms, or anything in them that reads wrongly: corey@comcomputing.im.